Who We Are

Tobo Gear provides custom precision gears and related manufacturing solutions.

Our website address is https://www.tobogear.com.

For questions about this Privacy Policy or your personal information, please contact support@tobogear.com.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • Your name, company name, email address, telephone number, and business address.
  • Information submitted through contact forms, quotation requests, or email correspondence.
  • Drawings, 3D models, specifications, and other files you provide for technical review or quotation.
  • Comments and associated technical information, such as your IP address and browser user agent.
  • Technical and usage information, such as browser type, device information, pages visited, and cookie identifiers.

Please provide only the information necessary for your inquiry.

How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide technical assistance.
  • Review specifications, prepare quotations, and communicate about projects.
  • Process and fulfill orders where applicable.
  • Operate, maintain, and improve our website.
  • Detect spam, prevent misuse, and protect website security.
  • Meet applicable legal and recordkeeping obligations.

Where applicable law requires a legal basis, we rely on your consent, steps necessary to enter into or perform a contract, our legitimate interests, or compliance with legal obligations, as appropriate.

Contact Forms and Technical Files

When you submit a contact form or quotation request, we use the information and attachments to assess your requirements and respond to you.

Technical files may contain personal information or confidential business information. Please remove unnecessary personal information before submitting them.

This Privacy Policy addresses personal information. Any additional confidentiality obligations concerning drawings, designs, or other business information should be established in a separate agreement where needed.

Comments

If comments are enabled, we collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string, to help detect spam.

Comments may be checked through an automated spam detection service. Information included in a published comment may be visible to other visitors.

Media

If you upload images that will be publicly displayed on our website, avoid including embedded location information, such as EXIF GPS data. Other visitors may be able to download the images and extract this information.

Cookies

Our website may use cookies to support essential functions, remember preferences, and, where enabled, measure website usage.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. Standard WordPress comment cookies typically last for one year.

If login functionality is available, WordPress may use:

  • A temporary cookie to check whether your browser accepts cookies, which is discarded when you close your browser.
  • Login cookies that normally last for two days, or two weeks if you select “Remember Me.”
  • Screen preference cookies that normally last for one year.
  • An article editing cookie that normally expires after one day.

Actual cookie use and duration depend on the website’s configuration and installed services.

You can manage cookies through your browser settings. Where provided, you can also use our cookie preference controls. Blocking essential cookies may affect website functionality. Where required by law, we obtain consent before using non-essential cookies.

Analytics

If Google Analytics is enabled, it may process information about your device, browser, and interactions with our website to help us understand website usage.

The information processed depends on our settings and your consent choices, where applicable.

For details about Google’s practices, please see:

Embedded Content and External Links

Our website may include embedded videos, maps, images, or other content provided by third parties.

Loading or interacting with this content may allow the provider to receive technical information, use cookies, or monitor your interaction. If you are logged into an account with that provider, it may associate your activity with your account.

External websites and embedded services operate under their own privacy policies. Please review those policies before using their services.

Who We Share Information With

We may share relevant information with service providers supporting our website and business operations, such as hosting, email, form processing, security, analytics, and order fulfillment providers.

Where a quotation or order requires technical review or manufacturing support from a business partner, relevant project information may also need to be shared for that purpose.

We may disclose information when required by law or when necessary to establish, exercise, or defend legal claims.

How Long We Retain Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing business relationships, and meeting legal, accounting, or security requirements.

Comments and their metadata may be retained until they are removed or no longer needed for moderation and website administration.

If user registration is enabled, account information is retained while the account remains active and afterward where necessary for legitimate recordkeeping or legal obligations.

Retention periods vary according to the information involved and the purpose for which it is processed.

International Processing

Tobo Gear operates in China. Information submitted to us may be processed in China and in other countries where our service providers operate.

Where applicable law requires safeguards for international transfers, those requirements apply to our handling of your information.

How We Protect Information

We use reasonable technical and organizational measures appropriate to the information we handle. However, no method of internet transmission or electronic storage can guarantee complete security.

If a personal data breach occurs, we will assess the incident and provide notifications where required by applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to or a copy of your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information.
  • Object to or request restriction of certain processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with a relevant data protection authority.

To submit a request, email support@tobogear.com. We may need to verify your identity before responding.

Some information may need to be retained for legal, contractual, administrative, or security purposes.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices, or legal requirements. The latest version will be published on this page with an updated revision date.

Contact Us

For privacy questions or requests concerning your personal information, please contact:

Tobo Gear
Website: https://www.tobogear.com
Email: support@tobogear.com